If you are not satisfied with your order, or disappointed with the product or service, we would like to know more about your experience.

To initiate exchange or return of order, please write to info@nirmalaya.com, within 24 hours of placing the order.

Our team will examine the products returned to verify if the product is in a condition to be exchanged.

All returnable products must be accompanied with the original receipt, a return / exchange authorization number (received from the redressal team) and in saleable condition. Courier costs are non refundable and need to be borne by the customer.

Please note orders for Gift boxes are not applicable for exchange or refund. There is a provision of replacement.

If the products delivered to you are damaged/ defective, then only we can consider your return request. We may require photo of damaged product along with bill details.