Privacy Policy

Welcome to Nirmalaya! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nirmalaya.com/ and interact with our services.

By using our website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

When you visit our website, place an order, or engage with our services, we collect different types of information to provide and improve our services:

A. Information You Provide

• Personal Information: Name, email address, phone number, shipping and billing address, payment details.

• Account Details: If you create an account, we store login credentials and preferences.

• Communication Data: Messages, inquiries, and reviews you submit through our website or customer service.

B. Information Collected Automatically

• Device & Browsing Data: IP address, browser type, operating system, referring URLs, and usage data through cookies and analytics tools.

• Transaction Data: Purchases, order history, and payment methods (processed securely through third-party payment gateways).

• Marketing Data: Interaction with promotional emails, advertisements, and affiliate links.

C. Information from Third Parties

Social media interactions, payment gateways, and advertising partners may provide additional information based on your interactions with our brand.

2. How We Use Your Information

We use your data to:

✔ Process Orders & Deliver Products – Ensure smooth transactions, shipping, and customer support.

✔ Improve User Experience – Analyze website performance, enhance navigation, and personalize content.

✔ Marketing & Promotions – Send offers, newsletters, and product updates (with opt-out options).

✔ Security & Fraud Prevention – Protect against fraudulent transactions and unauthorized access.

✔ Legal & Compliance Purposes – Meet legal obligations, resolve disputes, and enforce agreements.

3. Sharing of Information

We respect your privacy and do not sell or trade your personal information. However, we may share your data with trusted third parties for the following purposes:

a) Payment & Order Fulfillment Partners

• Secure payment gateways (e.g., Razorpay, PayU, etc.) process transactions.

• Shipping and logistics partners facilitate order deliveries.

b) Third-Party Service Providers

• Marketing and email service providers help us send promotional emails.

• Analytics providers (e.g., Google Analytics, Facebook Pixel) track website performance.

• Customer support tools (e.g., chatbots, helpdesk services) assist in resolving queries.

c) Legal & Compliance

We may disclose information if required by law, to prevent fraud, or to protect our rights and users.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us:

• Recognize your preferences and login sessions.

• Track website traffic and analyze user behavior.

• Deliver personalized ads and promotional content.

🔹 Managing Cookies: You can adjust cookie settings in your browser or opt out of targeted ads.

5. Data Retention & Security

a) Data Retention

We retain your information as long as necessary for business operations or as per Shopify's data retention policies. You may request data deletion at any time.

b) Security Measures

We implement security measures, including:

• SSL encryption for secure transactions.

• Firewalls and malware protection.

• Restricted access to sensitive data.

6. Your Rights & Choices

You have the right to:

• Access & Update Your Data: Modify your personal information through your account.

• Opt-Out of Marketing Emails: Unsubscribe from promotional emails via the link provided.

• Request Data Deletion: Contact us to remove your personal data from our records.

• Disable Cookies: Adjust your browser settings to manage cookies and tracking preferences.

7. Compliance with Indian Laws

We comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act) to ensure the protection of personal data. Our practices align with Indian legal requirements for data collection, storage, and processing.

8. Global Data Protection Compliance: GDPR & CCPA

While Nirmalaya primarily operates in India, our products are also available internationally through platforms like Amazon. To ensure transparency, we adhere to global data protection standards, including the General Data Protection Regulation (GDPR) for EU customers and the California Consumer Privacy Act (CCPA) for California residents. GDPR grants EU users rights over data access, correction, portability, and deletion, while CCPA allows California residents to know, delete, and opt out of personal data collection—though we do not sell personal information. Our privacy practices align with the Indian IT Act 2000 and Shopify's security framework, ensuring data is handled with the highest standards. For any concerns or to exercise your rights, please contact us at info@nirmalaya.com.

9. Marketing & Promotional Emails

🔹 Email Subscription: By signing up, you agree to receive promotional emails.

🔹 Opt-Out Anytime: Click "unsubscribe" at the bottom of our emails.

We respect your choices and won't spam your inbox.

10. Third-Party Services & External Links

Our website may contain links to third-party websites (payment gateways, social media, etc.). We are not responsible for their privacy policies. Please review their terms before sharing personal data.

11. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be notified via email or website updates. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or concerns, reach out to:

📩 Email: info@nirmalaya.com

📍 Address: M2B, First floor, J R Complex, Gate No.-4, Mandoli, Delhi- 110093

📞 Customer Support: 8882323097