Welcome to Nirmalaya — where devotion meets sustainability. By accessing or using www.nirmalaya.com, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. Overview

Nirmalaya is a spiritual wellness brand creating eco-friendly incense, dhoop, havan cups, and gift boxes — all made from recycled temple flowers and natural ingredients. These Terms govern all use of our website, products, and services.

2. Use of Website

By using this site, you agree not to misuse or attempt to harm the platform through hacking, spamming, or fraudulent activity. All purchases made through this website are for personal use only.

3. Products & Pricing

We take great care to describe our products accurately. As our products are handcrafted from natural materials, minor variations in color, fragrance, or texture may occur. Prices are subject to change without prior notice and are inclusive of all applicable taxes unless mentioned otherwise.

4. Payments

All transactions are processed in Indian Rupees (INR) through secure and verified payment gateways. Nirmalaya does not store your card details or payment data.

5. Shipping Policy

• Orders are dispatched within 24-36 hours.
• Delivery typically takes 2–5 working days across India.
• Tracking details are shared once your order is shipped.
• Free shipping may apply on select offers or minimum cart values.

6. Return & Replacement

As our products are natural and handmade, returns are only accepted in case of damage or defect. Please email info@nirmalaya.com within 7 days of delivery with photos of the damaged item. Once approved, a replacement or refund will be processed promptly. Used, opened, or partially used products cannot be returned.

7. Cancellation Policy

Orders can be canceled before dispatch by contacting customer support. Once shipped, cancellations are not possible. Refunds, if applicable, are processed within 5–7 business days to the original payment source.

8. Intellectual Property

All content, including images, videos, product names, and descriptions on this website, is the property of Nirmalaya and may not be copied or used without written permission.

9. Limitation of Liability

Nirmalaya is not responsible for indirect or consequential losses due to product misuse, shipping delays, or third-party issues. All products should be used with care, following instructions provided.

10. Governing Law

These Terms are governed by Indian law, and disputes are subject to the jurisdiction of New Delhi, India.

PRIVACY POLICY

Information We Collect

We collect personal data (name, email, address, contact number) for order fulfillment, along with analytical data to improve website performance.

How We Use Your Information

• To process and deliver your orders
• To communicate offers and updates (if opted-in)
• To enhance your shopping experience on our website

We do not sell, rent, or disclose your information to third parties except for shipping and payment processing partners.

Cookies

Our site uses cookies to improve user experience and website performance. You may disable cookies through your browser settings if you prefer.

Data Security

We use secure servers and encryption protocols to protect all sensitive information shared during transactions.

SHIPPING POLICY

• Orders are processed within 24-36 hours.
• Delivery takes 2–5 business days depending on your location.
• Tracking details are sent via email or WhatsApp once shipped.
• In rare cases of delay, we’ll notify you promptly.
• Shipping is available across India.

REFUND POLICY

Refunds are issued only in cases of defective or damaged products. Once your return request is approved, refunds are initiated within 5–7 business days to the original payment mode. For discounted or promotional products, refunds may be issued as store credit.

RETURN POLICY

We accept returns only for defective or damaged items. Please notify us within 7 days of receiving your order with proof. Products once opened or used cannot be returned.

Email: info@nirmalaya.com

CONTACT US

Nirmalaya Wellness Pvt. Ltd.
Email: info@nirmalaya.com
Website: www.nirmalaya.com